Delivery and Refund Terms

一、 Shipping and delivery policies

  • All delivery services are handled by courier companies.
  • Upon arrival in your country, you may be required to pay import duties on the goods you purchase. Any additional customs clearance costs will be your responsibility.
  • The delivery address cannot be a post office box number. Please provide a detailed delivery address and contact phone number. If the goods are returned to us due to an incomplete address, recipient refusal to accept delivery, multiple unsuccessful delivery attempts, providing only a post office box number, or other reasons, the order will be considered a “Failed to Deliver Order.” We will notify you of this via email. In these cases, we will refund you after deducting shipping costs and reasonable handling fees (not exceeding 15% of the total value of the “Failed to Deliver Order”). We apologize that we are unable to resend “Failed to Deliver Order” items, but we still welcome you to purchase our products online again.
  • If a customer requests a change of delivery address before order shipment, it will take 2-3 business days to take effect, and the delivery time will be delayed accordingly. Any additional costs incurred due to the change of order address will be borne by the customer.
  • In your transaction with our company, you are the “importer” and must comply with all laws and regulations of the country where you receive the goods. Our company will label our goods as “health products” on the parcel. Please note that some countries impose restrictions on the import and sale of our products. Our company will attempt to assist you in complying with the import and sale regulations imposed by the relevant regions; however, our company will not assume any legal liability or responsibility for any consequences or losses arising from or related to import or sale regulations implemented by local authorities.

二、 Return, exchange and refund policy

1. Order Cancellation Policy (within 24 hours prior to shipment)

We offer the option to cancel your order within 24 hours of submission, provided the goods have not yet entered the logistics and shipping process:

  • How to apply: Please contact us via customer service email within 24 hours of placing your order and provide your “order number” to apply for cancellation.

  • Refund Processing: Once we successfully intercept and cancel the unshipped order, we will process a full refund for you.

  • Please note: If your order has been placed more than 24 hours ago, or if it has been placed within 24 hours but the system status shows “shipped,” we will be unable to cancel or block your order. Once the package is shipped, the “No returns or exchanges without reason” clause in point 2 below will strictly apply.

2. No no-reason return or exchange policy

For food safety and hygiene reasons, and to protect the health rights of all customers, once this product is sold and shipped, returns or exchanges will not be accepted for any reasons other than quality issues (including but not limited to: buying the wrong item, changing one’s mind, subjective factors such as personal taste preferences or physical condition). 

Please double-check your purchased items and quantities before checking out and submitting your order.

3. Product damage, defects, or wrong shipment

If you find the product damaged during transportation, the packaging defective, or we sent the wrong item upon receiving your package, please contact us immediately within 48 hours of receiving the goods:

  • Please retain all packaging materials and damaged items.

  • Take clear photos (including the outer packaging, shipping label, and damaged product) and send them to our customer service email address.

  • After verification, we will provide you with a free replacement or a full refund, and we will bear the return shipping costs.

4. Refund operation

Whether it’s a “cancellation order” before shipment or a “refund for defects” after shipment, we will process your refund within 5 to 7 business days after confirming that it meets our criteria.

  • The refund will be returned to the credit card or initial payment account you used when you made the purchase.

  • The actual arrival time will depend on the processing progress of your issuing bank or third-party payment platform (some cross-border payment channels may require additional business days, please understand).